Traveler® Toilets Troubleshooting

Seacoast Services, Inc. has compiled a guide for trouble shooting your VacuFlush or Traveler toilet. This format is for the most common

problems. If you have a unique problem that is not listed please call us at 877-645-2064 or EMail us with your

particular issue. We strive to help you so that you can enjoy your leasure activities.

Unlike our competetors web sites we offer this guide so that you get the right information to repair your system right the first time. We have

over 20 years of "Hands on experience". We do not charge you for this service but do appreciate your business.

1. Water will not stay in bowl.              

    a. Loose hose clamp ring.

    b. Half clamps stretched out.

    c. Improper seal around flushball due to dirt or debris on flush ball or bowl seal.                          

    d. Worn or damaged bowl seal.

    e. Worn or damaged flushball.



      a. Tighten hose clamp ring .

      b. Half clamps over time lose thier clamping properties. Replace half clamps

     c. Inspect flushball and bowl seal for foreign debris. Clean flushball and seal if needed.         

     d. Replace bowl seal.

     e. Replace flushball.

   * Service Tip: Replace bowl seal & flushball at the same time to get a perfect seal.

2. Plastic flush ball will not close completely.

    a. Too much friction between flushball and bowl seal.

    b. Water valve hold down screws are too tight.

    c. Defective spring cartridge.

    d.Pedal arm paint chipping or corroded


     a. Lubricate between flushball and bowl seal with furniture polish (e.g. Pledge® furniture polish).

     b. Loosen screws slightly.

     c. Check spring tension by pushing flush lever down, then release it suddenly. If lever does not snap back into original position, replace spring cartridge.

     d. Clean or replace pedal arm

3. Flush ball will not open.

    a. Brokenshaft.

    b. Shaft not fully engaged in the spring cartridge.

    c. Water valve hold down screws too loose


     a. Replace shaft. (available in Ball & Shaft kits)

      b. Put pressure on shaft from under the flush ball (pushing into spring cartridge) until it engages. You may have to rotate flush ball slightly until shaft lines up with square in spring cartridge.

      c. Try snugging up water valve hold down screws after resetting the shaft into position.

4. Water does not shut off in toilet (toilet overflows).

    a. Not enough clearance between cam strap and top of water valve cap.

    b. Dirt lodged in water valve seal.

    c. Pedal arm paint chipping or corroded where water valve mushroom cap rides.

If you have a plastic foot pedal check for 
dirt or scratches by water valve mushroom cap. 

      a. Adjust cam strap to have.02"(.5mm) minimum clearance with top of water valve cap.

      b. Replace water valve.

      c. Clean or replace pedel arm

Clean and relubricate where water valve mushrrom cap rides. Replace if you have deep scratches where water valve mushrrom cap rides.

 5. Water does not enter toilet bowl properly.

    a. Insufficient water flow rate at toilet.

    b. Water valve clogged.

    c. Plugged rim wash holes in toilet.

      a. Check water flow rate at toilet. Rate should be 2 gpm (7.6 lpm) at toilet.

      b. Remove and clean screen located at inlet or pressure side of water valve. 

      c. Clean holes. You can also remove bowl and pour a mild acid solution into the vacuum breaker hole, let it soak, rinse. If still a problem, replace the toilet bowl.


6. Lifting foot pedal does not add water to the bowl.

   a. Too much clearance between the cam strap and water valve.

      a. Adjust cam strap so clearance is.06 inches (1.5mm) maximum.
This setting rarely changes.  Check pedal arm for chipped paint or corrision.

7. Water leaking from water valve.  

   a. Worn or defective vacuum breaker.

   b. Defective water valve stem seal or cracked water valve


      a. Remove pedal cover, Flush toilet. If water leaks during flush,see if water is running down the hose to the water valve, if it is vacuum breaker needs to be replaced.

      b. Replace water valve.


8. Water leaking around water valve or from rear of toilet bowl when stepping on foot pedal  

    a. Defective vacuum breaker.

    b. Loose vacuum breaker.

    c. Cracked or defective toilet bowl.

         a. If water leaks during flush, vacuum breaker needs to be replaced.  See 7a above

      b. Secure vacuum breaker connection.

      c. Replace toilet bowl.

9. Water is leaking from the base/toilet connection.

    a. Clamp ring may be loose.

    b. Bowl seal may be worn or defective.

    c. Cracked or defective sponge seal

    d. Cracked or defective toilet bowl where the half clamps meet.


     a. Remove plastic base cover (on applicable models) and tighten the clamp ring. Also see 1b above.

      b. Replace bowl seal.

      c. Replaced cracked flange and or replace sponge seal.

      d. Replace toilet bowl.









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